Users who are attempting to connect to multiple servers using the same username at the same time are receiving the error

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Issue:

Users who are attempting to connect to multiple servers using the same username at the same time are receiving the error “Your user login is only permitted to use Sage 500 ERP from workstation [name of workstation]”

DESCRIPTION


“Your user login is only permitted to use Sage 500 ERP from workstation [name of workstation]”

SYMPTOMS:

When users attempt to connect to multiple servers using the same username at the same time however connecting to two different servers, utilizing the load balancing feature they are receiving the error “Your user login is only permitted to use Sage 500 ERP from workstation [name of workstation]”

DESCRIPTION

RESOLUTION/WORKAROUND:

Users to download the Sage 500 Hot fix from the link below, once that is done, please follow the following steps to activate load balancing:

Step one:

Paste the downloaded hotfix to the terminal servers desktop.

Step two:

We need to back up the original BICore and these are the steps to follow:

Locate the BICore.exe file, to do this you need to connect to the connector/report manager once this is done go to your task manager: (this must be done on the server side not the client machine.)

DESCRIPTION


Right click on BIcor.exe and select open file location:


DESCRIPTION


Navigate to the BICore.exe file

DESCRIPTION


Right click on BICore and select rename and rename it BICore_1

DESCRIPTION


Once that is done, go back to the desktop copy the hotfix and paste it on the same directory where you located the BICore.exe file.

DESCRIPTION

The hot fix will be the BICore file and the backup will be the BICore_1

Once that is done on the client machine connect to the connector, open up license manager you should be able to see that the user is logged in

DESCRIPTION

Using the same username on a different client machine connect to the connector.

The user will now be able to connect to multiple servers using the same username.


APPLIES TO:

All Sage 500 versions using a load balancing environment