Difference between revisions of "Office 365 hanging"

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Line 15: Line 15:
 
'''<big>Applies To:</big>'''<br />
 
'''<big>Applies To:</big>'''<br />
 
Excel 365<br \>
 
Excel 365<br \>
Management Pack reports
+
Management Pack reports and
 
Reports with macros
 
Reports with macros

Latest revision as of 05:11, 7 November 2016

Symptoms:
Software hangs on "Creating Excel Workbook" and the report cannot run out to completion.

CAUSE:
Updates automatically pushed down by Microsoft Office 365.

Resolution:
1. Uninstall Office 365.
2. Login to the customers Microsoft 365 profile and download a new installer.
3. Install and test.
4. If this does not work try uninstalling and reinstalling the following versions, remembering to download a new installer from the customers profile (2016 32/64 Bit or Office 2013 32/64 Bit).


Applies To:
Excel 365
Management Pack reports and Reports with macros