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<div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to The Alchemex Knowledgebase</div>
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<div style="font-size:162%; border:none; margin:0; padding:.1em; color:#FFF;">Welcome to The Sage Intelligence Knowledgebase</div>
 
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The Alchemex Knowledgebase is a repository of support articles and help files intended to assist users of Alchemex and other software powered by Alchemex, including MyMonthlyReports, Pastel Business Intelligence Centre (for Pastel Partner or Evolution), Pastel VIP Business Intelligence Manager, Sage Accpac Intelligence and Sybiz Business Intelligence Centre.
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If you have queries, issues, problems etc. and you wish to get help, please follow the below check points:
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* '''Search The Knowledgebase:''' Enter your search term in the search box above. You should be able to find an answer here.
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* '''Visit The SI Community:''' If you could not find a solution in the Knowledgebase, please visit The BI Community at http://www.sageintelligencecommunity.com/ and post your question in the forums.
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* '''Contact Sage Alchemex Support Desk:''' If the above checkpoints cannot assist with your query, please contact Alchemex Support – see procedure below.
  
By simply using the '''SEARCH''' function on this page, on the left sidebar,  you will gain access to any relevant articles that can assist with your query. The more specific your search keywords, the more accurate the search results. You may then click on the specific article within the search results that matches your search criteria.
 
 
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The Sage Alchemex Knowledgebase is a readily available and up to date repository of articles on how to resolve current and past issues relating to Sage Intelligence. With the aim to promote knowledge sharing across the world and hence empower our users.
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If you have queries, issues, problems etc. and you wish to get help, please follow the below check points:
 
  
* Search The Knowledgebase (above), The Chances are you will find your answer here.
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* If you could not find your answer in the Knowledgebase please Visit our BI Community at http://alchemex.ning.com and post your question in our forum.
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* However, If you do not get your answer after Searching the Knowledgebase and if you have not gotten the answer from the BI Community, Then you can alternatively then contact our Helpdask. (see details below)
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*[[Serialisation]]
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* [[Sage 300 bulk import]]
*[[Installing Alchemex]]
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* [[SQL Execution error Table not found]]
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* [[Unable to get the Add property of Workbooks class]]
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* [[How to: Disable User Account Control (UAC) in Windows 7]]
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* [[Either BOF or EOF is true, or the current record has been deleted]]
  
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To get the most out of Alchemex Software visit our [http://alchemex.ning.com BI Community] where you will find a host of information on Alchemex software, other software products powered by Alchemex, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Alchemex and Excel experts.
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To get the most out of your Sage Intelligence Software visit our [http://www.sageintelligencecommunity.com/ SI Community] where you will find a host of information on Sage Intelligence software, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Sage Intelligence and Excel experts.
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Sign up for our free monthly [http://www.alchemex.com/blog/subscribe/ Sage Intelligence Tips and Tricks] for continued learning.
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Sign up for our free monthly [http://www.alchemex.com/SubscribeNewsletters.aspx Alchemex Tips and Tricks] for continued learning
 
 
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'''Have you completed the Check Points?'''
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'''Have you completed the Check Points?...'''  
 
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the Alchemex Support Desk is available on Monday to Thursday (GMT+2) from 8:00 until 17:00 and Fridays (GMT+2) from 8:00 until 16:00.
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'''Before''' logging a call with Alchemex Support, please:
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* Note down the ''exact'' text of any error messages, or - even better - take a '''screenshot'''.  
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Then Sage Alchemex Support Desk is available on Monday and Tuesday (GMT+2) 8 – 17:00, Wednesday & Thursday (GMT+2) 8 – 19:00 (CAT) and Fridays (GMT+2) from 8:00 until 16:00.
  
* Record exactly what you were doing immediately before the problem occurred, e.g. what menu options you selected, what keys you pressed, what other programs were running on your PC, etc.  
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To access the Support Desk you may [mailto:support@alchemex.com email] your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours of receipt during office hours.  
  
To access the Help Desk you may [mailto:support@alchemex.com email] your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours of receipt during office hours.
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'''Items to be included when raising a Support issue:'''
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* The detailed steps to recreate the issue accompanied with screenshots
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* The version of the Alchemex/Intelligence software, the version of Microsoft Office as well as the operating system in use
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* If an issue is related to an Excel Report Template then the affected workbook must be attached to the issue
  
Alternatively, call ''0861 102 302 (only in RSA) or +27 31 266 9112'' (international) and follow the voice prompts to speak to an Alchemex Support Consultant.
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Alternatively, call +27 31 266 9112 (international)  or 0861 102 302 (only in RSA) and follow the voice prompts to speak to an Alchemex Support Consultant.
  
Please note Alchemex Helpdesk does '''not''' support the Pastel BIC - please contact the Pastel Helpdesk directly. Customized reports '''must''' be supported by the consultant who wrote them.
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'''Please note''' the Alchemex Support Desk is second line support for all Sage Intelligence /Sage Pastel BIC/ Sage VIP BIM queries. Please contact the relevant Sage Support Desks directly. Customized reports must be supported by the consultants who wrote them.
  
 
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Latest revision as of 01:33, 18 October 2016

Welcome to The Sage Intelligence Knowledgebase


Support Check Points!

If you have queries, issues, problems etc. and you wish to get help, please follow the below check points:

  • Search The Knowledgebase: Enter your search term in the search box above. You should be able to find an answer here.
  • Visit The SI Community: If you could not find a solution in the Knowledgebase, please visit The BI Community at http://www.sageintelligencecommunity.com/ and post your question in the forums.
  • Contact Sage Alchemex Support Desk: If the above checkpoints cannot assist with your query, please contact Alchemex Support – see procedure below.


Purpose

The Sage Alchemex Knowledgebase is a readily available and up to date repository of articles on how to resolve current and past issues relating to Sage Intelligence. With the aim to promote knowledge sharing across the world and hence empower our users.


Top 5 Solutions this Month


The SI Community - Powered by Sage Alchemex

To get the most out of your Sage Intelligence Software visit our SI Community where you will find a host of information on Sage Intelligence software, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Sage Intelligence and Excel experts.

Sign up for our free monthly Sage Intelligence Tips and Tricks for continued learning.



Sage Alchemex Support Desk

Have you completed the Check Points?...

Then Sage Alchemex Support Desk is available on Monday and Tuesday (GMT+2) 8 – 17:00, Wednesday & Thursday (GMT+2) 8 – 19:00 (CAT) and Fridays (GMT+2) from 8:00 until 16:00.

To access the Support Desk you may email your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours of receipt during office hours.

Items to be included when raising a Support issue:

  • The detailed steps to recreate the issue accompanied with screenshots
  • The version of the Alchemex/Intelligence software, the version of Microsoft Office as well as the operating system in use
  • If an issue is related to an Excel Report Template then the affected workbook must be attached to the issue

Alternatively, call +27 31 266 9112 (international) or 0861 102 302 (only in RSA) and follow the voice prompts to speak to an Alchemex Support Consultant.

Please note the Alchemex Support Desk is second line support for all Sage Intelligence /Sage Pastel BIC/ Sage VIP BIM queries. Please contact the relevant Sage Support Desks directly. Customized reports must be supported by the consultants who wrote them.