Difference between revisions of "Main Page"

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The Sage Alchemex Knowledgebase is a readily available and up to date repository of articles on how to resolve current and past issues relating to Sage Intelligence. With the aim to promote knowledge sharing across the world and hence empower our users.
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* [[Sage 300 bulk import]]
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* [[SQL Execution error Table not found]]
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* [[Unable to get the Add property of Workbooks class]]
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* [[How to: Disable User Account Control (UAC) in Windows 7]]
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To get the most out of Sage Intelligence Software visit our BI Community where you will find a host of information on Sage Intelligence software, other software products powered by Sage Alchemex, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Sage Intelligence and Excel experts.
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To get the most out of your Sage Intelligence Software visit our [http://community.alchemex.com BI Community] where you will find a host of information on Sage Intelligence software, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Sage Intelligence and Excel experts.
  
 
Sign up for our free monthly [http://www.alchemex.com/blog/subscribe/ Sage Intelligence Tips and Tricks] for continued learning.
 
Sign up for our free monthly [http://www.alchemex.com/blog/subscribe/ Sage Intelligence Tips and Tricks] for continued learning.
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<h2 id="mp-itn-h2" style="margin:0; background:#69923a; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#FFF; padding:0.2em 0.4em;">Sage Alchemex Support Desk</h2>
 
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'''Have you completed the Check Points?...'''  
 
'''Have you completed the Check Points?...'''  
  
Then Sage Alchemex Support Desk is available on Monday to Thursday (GMT+2) from 8:00 until 17:00 and Fridays (GMT+2) from 8:00 until 16:00.
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Then Sage Alchemex Support Desk is available on Monday and Wednesday (GMT+2) 8 – 17:00, Tuesday & Thursday (GMT+2) 8 – 19:00 (CAT) and Fridays (GMT+2) from 8:00 until 16:00.
  
 
To access the Support Desk you may [mailto:support@alchemex.com email] your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours of receipt during office hours.  
 
To access the Support Desk you may [mailto:support@alchemex.com email] your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours of receipt during office hours.  
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'''Items to be included when raising a Support issue:'''
 
'''Items to be included when raising a Support issue:'''
 
* The detailed steps to recreate the issue accompanied with screenshots  
 
* The detailed steps to recreate the issue accompanied with screenshots  
* The version of the Alchemex/Intelligence software , the version of Microsoft Office as well as the operating system in use  
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* The version of the Alchemex/Intelligence software, the version of Microsoft Office as well as the operating system in use  
 
* If an issue is related to an Excel Report Template then the affected workbook must be attached to the issue
 
* If an issue is related to an Excel Report Template then the affected workbook must be attached to the issue
  
Alternatively, call ''0861 102 302 (only in RSA) or +27 31 266 9112'' (international) and follow the voice prompts to speak to an Sage Alchemex Support Consultant.
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Alternatively, call +27 31 266 9112 (international)  or 0861 102 302 (only in RSA) and follow the voice prompts to speak to an Alchemex Support Consultant.
  
Please note the Sage Alchemex Support Desk is second line support for all Sage Intelligence or Pastel BIC queries. Please contact the relevant Pastel or Sage Support Desks directly. Customized reports must be supported by the consultants who wrote them.
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'''Please note''' the Alchemex Support Desk is second line support for all Sage Intelligence /Sage Pastel BIC/ Sage VIP BIM queries. Please contact the relevant Sage Support Desks directly. Customized reports must be supported by the consultants who wrote them.
  
 
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Revision as of 02:27, 22 April 2013

Welcome to The Sage Intelligence Knowledgebase


Support Check Points!

If you have queries, issues, problems etc. and you wish to get help, please follow the below check points:

  • Search The Knowledgebase: Enter your search term in the search box above. You should be able to find an answer here.
  • Visit The BI Community: If you could not find a solution in the Knowledgebase, please visit The BI Community at http://community.alchemex.com and post your question in the forums.
  • Contact Sage Alchemex Support Desk: If the above checkpoints cannot assist with your query, please contact Alchemex Support – see procedure below.


Purpose

The Sage Alchemex Knowledgebase is a readily available and up to date repository of articles on how to resolve current and past issues relating to Sage Intelligence. With the aim to promote knowledge sharing across the world and hence empower our users.


Top 5 Solutions this Month

The BI Community - Powered by Sage Alchemex

To get the most out of your Sage Intelligence Software visit our BI Community where you will find a host of information on Sage Intelligence software, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Sage Intelligence and Excel experts.

Sign up for our free monthly Sage Intelligence Tips and Tricks for continued learning.

Sage Alchemex Support Desk

Have you completed the Check Points?...

Then Sage Alchemex Support Desk is available on Monday and Wednesday (GMT+2) 8 – 17:00, Tuesday & Thursday (GMT+2) 8 – 19:00 (CAT) and Fridays (GMT+2) from 8:00 until 16:00.

To access the Support Desk you may email your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours of receipt during office hours.

Items to be included when raising a Support issue:

  • The detailed steps to recreate the issue accompanied with screenshots
  • The version of the Alchemex/Intelligence software, the version of Microsoft Office as well as the operating system in use
  • If an issue is related to an Excel Report Template then the affected workbook must be attached to the issue

Alternatively, call +27 31 266 9112 (international) or 0861 102 302 (only in RSA) and follow the voice prompts to speak to an Alchemex Support Consultant.

Please note the Alchemex Support Desk is second line support for all Sage Intelligence /Sage Pastel BIC/ Sage VIP BIM queries. Please contact the relevant Sage Support Desks directly. Customized reports must be supported by the consultants who wrote them.