Difference between revisions of "Main Page"

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<big>'''MediaWiki has been successfully installed.'''</big>
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<div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to The Alchemex Knowledgebase</div>
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! <h2  id="mp-tfp-h2" style="margin:0; background:#ddcef2; font-size:120%; font-weight:bold; border:1px solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">About Alchemex Knowledgebase</h2>
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The Alchemex Knowledgebase is a repository of support articles and help files intended to assist users of Alchemex and other software powered by Alchemex, including MyMonthlyReports, Pastel Business Intelligence Centre (for Pastel Partner or Evolution), Pastel VIP Business Intelligence Manager, Sage Accpac Intelligence and Sybiz Business Intelligence Centre.
  
Consult the [http://meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
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By simply using the '''SEARCH''' function on this page, on the left sidebar,  you will gain access to any relevant articles that can assist with your query. The more specific your search keywords, the more accurate the search results. You may then click on the specific article within the search results that matches your search criteria.
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<h2 id="mp-tfa-h2" style="margin:0; background:#cef2e0; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">Alchemex Support - ''Hot Topics!''</h2>
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| The following articles have been accessed frequently by users in the last week. They may be of help to you!
  
== Getting started ==
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Article 1:
* [http://www.mediawiki.org/wiki/Manual:Configuration_settings Configuration settings list]
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* [http://www.mediawiki.org/wiki/Manual:FAQ MediaWiki FAQ]
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Article 2: [[Serialisation]]
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
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Article 3: Leo says...
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Article 4:  
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!
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To get the most out of Alchemex Software visit our BI Community where you will find a host of information on Alchemex software, other software products powered by Alchemex, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Alchemex and Excel experts.
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Sign up for our free monthly Alchemex Tips and Tricks for continued learning
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!
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Should you be unable to resolve your support query via the Alchemex Knowledgebase, the Alchemex Support Desk is available on Monday to Thursday (GMT+2) from 8:00 until 17:00 and Fridays (GMT+2) from 8:00 until 16:00.
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Before logging a call with Alchemex Support, please:
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* Note down the text of any error messages, or - even better - take a screenshot.  
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* Record exactly what you were doing immediately before the problem occurred, e.g. what menu options you selected, what keys you pressed, what other programs were running on your PC, etc.
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To access the Help Desk you may email your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours (during office hours). Alternatively, call 0861 102 302 (only in RSA) or +27 31 266 9112 (international) and follow the voice prompts to speak to an Alchemex Support Consultant.
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Please note Alchemex Helpdesk does not support the Pastel BIC - please contact the Pastel Helpdesk (include hyperlink and / or tel no.) directly.  Customised reports must be supported by the consultant who wrote them.
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Revision as of 05:56, 29 July 2009

Welcome to The Alchemex Knowledgebase

About Alchemex Knowledgebase

The Alchemex Knowledgebase is a repository of support articles and help files intended to assist users of Alchemex and other software powered by Alchemex, including MyMonthlyReports, Pastel Business Intelligence Centre (for Pastel Partner or Evolution), Pastel VIP Business Intelligence Manager, Sage Accpac Intelligence and Sybiz Business Intelligence Centre.

By simply using the SEARCH function on this page, on the left sidebar, you will gain access to any relevant articles that can assist with your query. The more specific your search keywords, the more accurate the search results. You may then click on the specific article within the search results that matches your search criteria.

Alchemex Support - Hot Topics!

The following articles have been accessed frequently by users in the last week. They may be of help to you!

Article 1:

Article 2: Serialisation

Article 3: Leo says...

Article 4:

The BI Community

To get the most out of Alchemex Software visit our BI Community where you will find a host of information on Alchemex software, other software products powered by Alchemex, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Alchemex and Excel experts.

Sign up for our free monthly Alchemex Tips and Tricks for continued learning

Alchemex Help Desk

Should you be unable to resolve your support query via the Alchemex Knowledgebase, the Alchemex Support Desk is available on Monday to Thursday (GMT+2) from 8:00 until 17:00 and Fridays (GMT+2) from 8:00 until 16:00.

Before logging a call with Alchemex Support, please:

  • Note down the text of any error messages, or - even better - take a screenshot.
  • Record exactly what you were doing immediately before the problem occurred, e.g. what menu options you selected, what keys you pressed, what other programs were running on your PC, etc.

To access the Help Desk you may email your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours (during office hours). Alternatively, call 0861 102 302 (only in RSA) or +27 31 266 9112 (international) and follow the voice prompts to speak to an Alchemex Support Consultant.

Please note Alchemex Helpdesk does not support the Pastel BIC - please contact the Pastel Helpdesk (include hyperlink and / or tel no.) directly. Customised reports must be supported by the consultant who wrote them.