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Welcome to The Sage Intelligence Knowledgebase

Support Check Points!

If you have queries, issues, problems etc. and you wish to get help, please follow the below check points:

  • Search The Knowledgebase: Enter your search term in the search box above. You should be able to find an answer here.
  • Visit The SI Community: If you could not find a solution in the Knowledgebase, please visit The BI Community at and post your question in the forums.
  • Contact Sage Alchemex Support Desk: If the above checkpoints cannot assist with your query, please contact Alchemex Support – see procedure below.


The Sage Alchemex Knowledgebase is a readily available and up to date repository of articles on how to resolve current and past issues relating to Sage Intelligence. With the aim to promote knowledge sharing across the world and hence empower our users.

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The SI Community - Powered by Sage Alchemex

To get the most out of your Sage Intelligence Software visit our SI Community where you will find a host of information on Sage Intelligence software, business reporting in Excel, and various support issues. You may find an article, video or discussion thread relating to your query and will have the opportunity to interact online with Sage Intelligence and Excel experts.

Sign up for our free monthly Sage Intelligence Tips and Tricks for continued learning.

Sage Alchemex Support Desk

Have you completed the Check Points?...

Then Sage Alchemex Support Desk is available on Monday and Tuesday (GMT+2) 8 – 17:00, Wednesday & Thursday (GMT+2) 8 – 19:00 (CAT) and Fridays (GMT+2) from 8:00 until 16:00.

To access the Support Desk you may email your questions, comments or problems to Alchemex Support and one of our consultants will respond within 2 hours of receipt during office hours.

Items to be included when raising a Support issue:

  • The detailed steps to recreate the issue accompanied with screenshots
  • The version of the Alchemex/Intelligence software, the version of Microsoft Office as well as the operating system in use
  • If an issue is related to an Excel Report Template then the affected workbook must be attached to the issue

Alternatively, call +27 31 266 9112 (international) or 0861 102 302 (only in RSA) and follow the voice prompts to speak to an Alchemex Support Consultant.

Please note the Alchemex Support Desk is second line support for all Sage Intelligence /Sage Pastel BIC/ Sage VIP BIM queries. Please contact the relevant Sage Support Desks directly. Customized reports must be supported by the consultants who wrote them.