Error: Could not create the directory

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Symptoms

The following are examples of error messages that may occur:

  • Could not create the directory [C:\Program Files\Common Files\Softline Pastel].

Causes

This error can occur when Pastel is installed to a drive other than the C: drive.

Resolution

To workaround the problem either:

1. Manaually create a folder C:\Program Files\Common Files\Softline Pastel. The folder will not be used but its existence will allow the BIC to run.

OR

2. Edit the registry setting HKEY\Local Machine\Software\Alchemex\LibPath to point to the correct Common Files path e.g. "D:\Program Files\Common Files\Softline Pastel\" for a D drive

Applies To

  • Pastel