Difference between revisions of "Cloud Troubleshooting - Data Load issue"

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Latest revision as of 01:20, 9 October 2017


All Cloud Product

Possible Issues:

  • One drive account is not initialised

  • Account workbook is missing or corrupt

  • API failing

  • Internet connection issue

Possible Solutions:

  • Login to the one drive account and follow initialisation

  • Ensure the data structure on ONE drive is correct format, data will be reloaded to one (Sage50c)

  • Ensure all companies are licenced (First line support will be able to check this)

  • Check that the user has access to the company that he is logging into on the ERP

  • Check that the company\companies that the client is logging to is licensed

Please see attached document for screenshot and more examples: Troubleshooting Guide Cloud