Cloud Troubleshooting - Data Load issue

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Product:


All Cloud Product


Possible Issues:


  • One drive account is not initialised


  • Account workbook is missing or corrupt


  • API failing


  • Internet connection issue


Possible Solutions:


  • Login to the one drive account and follow initialisation


  • Ensure the data structure on ONE drive is correct format, data will be reloaded to one (Sage50c)


  • Ensure all companies are licenced (First line support will be able to check this)


  • Check that the user has access to the company that he is logging into on the ERP


  • Check that the company\companies that the client is logging to is licensed


Please see attached document for screenshot and more examples: Troubleshooting Guide Cloud